How can we help?
Write to us. A real person reads every email, and we usually reply within a few hours on weekdays.
support@qrunto.com Email supportCommon questions
My code won't scan
Print at 100% size, not "fit to page", and make sure the code isn't creased, shiny or in shadow. In the app, open the code and use the print kit's test print to check it. If it still won't scan, email us a photo of the printed code.
Can I change a code after printing it?
Editable codes, yes: open the code in the app and change its link, menu or message. The printed code stays the same. Static codes can't be changed, so print a new one.
How do I pause a code?
Open the code in the app and tap Pause this code. People who scan it see that it's paused until you switch it back on.
I'm a customer and a code looks suspicious
Don't enter any payment or personal details. Report the code, and we'll look at it and stop it if it's unsafe.
How do I move my codes to a new phone?
Save your codes with your email (the Account tab, then Save your codes with email). On the new phone, choose Sign in and enter the code we email you.
How do I cancel Pro?
Cancel in your App Store or Google Play subscription settings. Your editable codes keep working on the free plan.